This Privacy Policy explains how Cleaners N1 collects, uses, stores, and protects personal data of customers and prospective customers located in our service area. It applies to all individuals who use or enquire about our cleaning services, whether online, by phone, or in person. We process personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws.
This Privacy Policy applies to all customers and potential customers of Cleaners N1 within our service area. For the purposes of data protection law, Cleaners N1 is the data controller of the personal data described in this policy. This means we determine the purposes and means of processing your personal data.
We collect and process different types of personal data depending on how you interact with us. The main categories of data we may collect include:
Identification and contact details such as name, title, address, service address, and general location information within the area we serve.
Contact information such as email address and communication preferences when you choose to provide them to us.
Booking and service information such as dates and times of bookings, details of the cleaning services requested, property access instructions provided by you, and any notes or preferences regarding the service.
Billing and payment information such as details necessary to process payments, including partial payment card information managed securely by our payment processors. We do not store full card details on our own systems.
Communications and correspondence such as records of communications with you, including enquiries, complaints, feedback, and any other messages you send to us.
Technical and usage data such as information collected from the use of our website or online tools, including IP address, device information, and usage data, where this is collected in accordance with relevant laws and your preferences.
We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we rely on the following legal grounds:
Performance of a contract where processing is necessary to provide cleaning services you have requested, to manage bookings, or to take steps at your request before entering into a contract.
Compliance with legal obligations where we must process certain data to comply with accounting, tax, or other legal requirements.
Legitimate interests where processing is necessary for our legitimate business interests, and those interests are not overridden by your rights and freedoms. This may include managing our relationship with you, improving our services, addressing customer queries, and ensuring the security of our systems and operations.
Consent where you have given explicit consent for specific processing activities, such as receiving certain types of marketing communications. When we rely on consent, you are free to withdraw it at any time.
We use the personal data we collect for the following purposes:
To provide and manage cleaning services including handling booking requests, allocating cleaners, providing customer support, and ensuring services are delivered to the correct address in the area we cover.
To communicate with you about your bookings, schedules, changes to our services, and responses to your questions or feedback.
To manage payments and invoicing including processing payments, addressing payment issues, and maintaining appropriate financial records.
To improve and develop our services by reviewing customer feedback, monitoring service quality, and analysing usage of our website and services.
To ensure security and prevent misuse by detecting and preventing fraud, protecting the safety of our staff and customers, and maintaining the security of our systems.
To send marketing communications, where permitted by law or based on your consent, about services and offers that may be relevant to you. You can opt out of such communications at any time.
We do not sell your personal data. However, we may share your data with certain trusted third parties where necessary for the purposes set out in this policy. These parties act as data processors or, in some circumstances, as independent controllers.
Service providers and contractors such as companies that provide IT, hosting, customer management, payment processing, and data storage services to us. These providers may have access to personal data only to the extent needed to perform their functions and are required to process it securely and in accordance with our instructions.
Professional advisers including accountants, auditors, and legal advisers where necessary to obtain professional advice or comply with our legal responsibilities.
Authorities and regulators where we are legally required to share data, for example for the prevention of crime or to comply with a court order.
In all cases where we use processors, we take steps to ensure they provide sufficient guarantees to implement appropriate technical and organisational measures to protect your personal data.
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that any international transfer of personal data complies with data protection law. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of protection as recognised by relevant authorities.
We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The specific retention period will depend on the type of data and the context of its processing.
Customer account and service data are typically retained for as long as you maintain an active relationship with us and for a reasonable period afterwards to handle any queries, complaints, or potential legal claims.
Financial and transaction records are retained for the minimum periods required under tax and accounting laws.
Marketing data are retained for as long as you remain subscribed or until you object or withdraw consent, after which we will retain only limited information to record and respect your preference.
When personal data is no longer required, we will securely delete or anonymise it.
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right of access to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data together with certain information about how it is processed.
The right to rectification to have inaccurate or incomplete personal data corrected.
The right to erasure in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restriction of processing in certain circumstances, allowing you to limit the way we use your data.
The right to data portability where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to transmit it to another controller.
The right to object to processing based on our legitimate interests or for direct marketing. When you object to direct marketing, we will stop processing your data for that purpose.
The right to withdraw consent where we rely on your consent as the legal basis for processing. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes data protection law.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include access controls, secure data storage, and staff training on data protection obligations. While we work to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will revise the date of the policy and, where appropriate, notify you through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we collect and use personal data.
With just one call to our cleaners N1 you can get the best deals around. We are available 7 days a week, so hurry up and get a free consultation with an expert.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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