These Terms and Conditions set out the basis on which Cleaners N1 provides domestic and commercial cleaning services. By placing a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, business, organisation or other entity that requests or receives cleaning services from Cleaners N1.
Company means Cleaners N1, the provider of cleaning services operating under this name.
Services means any cleaning, tidying, housekeeping, end of tenancy cleaning, deep cleaning or related services supplied by the Company.
Cleaner means any individual engaged by the Company to perform the Services.
Premises means the property or area where the Services are to be carried out.
The Company provides cleaning services primarily within the N1 postcode area and nearby locations. Acceptance of a booking is subject to the availability of cleaners and the address of the Premises falling within the Company’s operational coverage at the time of booking.
3.1 Clients may request Services by completing an online form or by contacting the Company through its designated communication channels as indicated on the Company website.
3.2 All bookings are subject to confirmation by the Company. A booking is not considered accepted until the Client receives a confirmation from the Company specifying the date, time, type of Service, estimated duration and applicable charges.
3.3 The Client is responsible for providing accurate information, including full address, access instructions, parking information and any special cleaning requirements. The Company will not be liable for delays, incomplete work or additional costs resulting from inaccurate or incomplete information supplied by the Client.
3.4 The Company reserves the right to decline a booking without giving a reason, particularly where the Premises are outside the usual service area or present health and safety risks.
4.1 The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed start time. This may include providing keys, access codes, concierge details or arranging for someone to be present.
4.2 If the Cleaner is unable to gain access to the Premises at the agreed time, the Company may treat the visit as a late cancellation and apply the relevant cancellation charge.
4.3 Where keys are provided, the Company will use reasonable care to protect and use them only for the purpose of delivering the Services. The Company accepts no responsibility for pre-existing issues with locks, doors or alarm systems.
5.1 The Services to be provided will be as described in the booking confirmation. Standard tasks may include general surface cleaning, vacuuming, mopping, bathroom and kitchen cleaning, dusting and similar housekeeping duties.
5.2 Any additional tasks or specialist work, such as carpet cleaning, oven cleaning, exterior cleaning, high-level work or work requiring specialist equipment or chemicals, must be agreed in advance and may be subject to additional charges.
5.3 The Company reserves the right to refuse to carry out any task that it reasonably considers unsafe, inappropriate, illegal, or beyond the competence or equipment of the Cleaner.
5.4 The duration of the visit is an estimate only. If the required tasks exceed the booked time, the Cleaner may, at the Company’s discretion and subject to availability, extend the visit with the Client’s consent and at the applicable hourly rate.
6.1 The Client must provide a safe working environment, including running water, electricity, adequate lighting, and safe access to all areas to be cleaned.
6.2 The Client should inform the Company in advance of any hazards at the Premises, such as fragile items, loose fittings, damaged electrical outlets, slippery floors, or any other health and safety risks.
6.3 The Client is responsible for securing all valuables, cash, important documents and personal items before the start of the visit. The Company does not accept responsibility for loss of valuables that were not appropriately secured.
6.4 The Client must not directly hire or engage any Cleaner introduced by the Company for private arrangements that bypass the Company. The Company reserves the right to charge a referral or introduction fee where this condition is breached.
7.1 Unless agreed otherwise, the Company will provide basic cleaning materials and equipment necessary to perform the Services.
7.2 If the Client requests the use of their own products or equipment, the Company does not accept liability for any damage, discolouration or adverse effects arising from their use, and the Client is responsible for ensuring that such products are safe and suitable.
7.3 The Company may refuse to use products that are unlabelled, unsafe or prohibited by relevant regulations.
8.1 Prices for the Services are based on the type of service, size of the Premises, estimated time required and any additional tasks requested. Rates may be hourly or fixed-fee, as communicated at the time of booking.
8.2 All prices quoted are inclusive or exclusive of applicable taxes as stated in the booking confirmation. The Client is responsible for any taxes that may be applicable to the Services.
8.3 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, immediate payment upon completion, or payment within a specified period for account Clients.
8.4 Accepted payment methods will be set out on the Company website or in the booking confirmation. The Company may use third-party payment processors for card or online payments.
8.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums, suspend further Services and, if necessary, take steps to recover the outstanding amount, including reasonable recovery costs.
9.1 The Client may cancel or reschedule a booking by giving the minimum notice stated in the booking confirmation. Where sufficient notice is given, no cancellation fee will usually apply.
9.2 If the Client cancels or reschedules with less notice than required, the Company may charge a late cancellation fee up to the value of the expected visit, to cover allocated time and administrative costs.
9.3 If the Cleaner attends the Premises but is unable to gain access, or is refused access, the visit may be treated as a cancellation without notice and the full fee may be charged.
9.4 The Company will use reasonable efforts to keep to agreed appointments but may reschedule due to staff illness, transport issues, severe weather, or other circumstances beyond its control. In such cases, the Company will offer the Client the next available appointment. The Company is not liable for any loss arising from such rescheduling.
10.1 The Company aims to deliver a high standard of cleaning within the agreed time. However, cleaning results may vary depending on the condition of the Premises, materials, and level of soiling.
10.2 If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably practicable, preferably within 24 hours of the visit. The Client should provide details and, where possible, evidence of the issue.
10.3 Where a complaint is justified and relates to the standard of the cleaning, the Company may, at its discretion, arrange a re-clean of the affected areas or offer a partial refund or credit.
10.4 The Company’s liability for any complaint is limited to the cost of the specific visit or Service to which the complaint relates.
11.1 The Company holds appropriate insurance in respect of public liability and, where applicable, employer’s liability. Details of cover are available on request.
11.2 The Company will take reasonable care when delivering the Services. However, the Company is not liable for:
a minor wear and tear arising from normal cleaning activities
b pre-existing damage, defects or deterioration to surfaces, furniture, fixtures, fittings or fabrics
c damage resulting from incorrect installation, poor condition or inherent weaknesses in the item or material being cleaned
d loss or damage resulting from the use of cleaning products supplied or requested by the Client.
11.3 The Client must report any alleged damage caused by the Cleaner to the Company as soon as reasonably possible, and in any event within 24 hours of becoming aware of it. The Client must provide evidence and allow the Company or its insurer reasonable access to assess the claim.
11.4 The Company’s total liability arising out of or in connection with any Service, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Client for that specific Service.
11.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability which cannot be excluded or limited under applicable law.
12.1 The Company will remove routine household dust, debris and small amounts of waste generated during the cleaning process and place them in the Client’s designated household waste or recycling containers.
12.2 The Company is not licensed to remove large quantities of waste, bulky items, construction debris, hazardous substances, clinical waste, chemicals or electrical items from the Premises. Any such removal is the sole responsibility of the Client and must be handled in accordance with applicable waste regulations.
12.3 The Cleaner is not permitted to dispose of Client waste in public bins or communal areas where this would breach local waste rules or property regulations.
12.4 If the Client requires assistance with waste beyond normal household rubbish generated during cleaning, this must be discussed in advance and may require a separate arrangement with an appropriately licensed waste carrier.
13.1 The Company is committed to maintaining safe working practices. Cleaners are instructed to follow reasonable health and safety procedures when carrying out the Services.
13.2 The Company may withdraw its Cleaner or refuse to provide Services if the Premises are unsafe, unsanitary to a degree that poses a health risk, or if the Cleaner is subjected to abuse, harassment, discrimination or threatening behaviour.
13.3 The Client must ensure pets are supervised or safely contained during the visit. The Company may refuse to proceed where animals pose a safety risk or obstruct the performance of the Services.
14.1 The Company will handle personal data in accordance with applicable data protection laws and its privacy practices as set out on its website.
14.2 The Company and its Cleaners will treat all information about the Client and the Premises as confidential and will not disclose it to third parties except as required to provide the Services, comply with legal obligations or enforce these Terms and Conditions.
15.1 The Company may amend these Terms and Conditions from time to time. The updated version will apply to future bookings once published on the Company website.
15.2 For ongoing or regular Services, either party may terminate the arrangement by giving the notice period set out in the initial agreement or, if not specified, by giving reasonable written notice.
15.3 The Company may suspend or terminate the provision of Services to the Client immediately where:
a the Client fails to pay any amount due
b the Client breaches these Terms and Conditions
c the Premises or circumstances present unacceptable risk to health and safety
d the Client behaves in an abusive, aggressive or inappropriate manner towards the Cleaner or Company staff.
16.1 The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, power failures, accidents, or government restrictions.
16.2 In such circumstances, the Company may suspend or reschedule the Services without liability.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the provision of the Services and supersede any prior understandings, communications or representations.
By making a booking or using the Services of Cleaners N1, the Client confirms that they have read, understood and agreed to these Terms and Conditions.
With just one call to our cleaners N1 you can get the best deals around. We are available 7 days a week, so hurry up and get a free consultation with an expert.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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