Terms and Conditions for Cleaners N1

These Terms and Conditions set out the basis on which Cleaners N1 provides domestic and commercial cleaning services to clients in the United Kingdom. By making a booking, confirming an appointment, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing a request for a cleaning service, as they explain how bookings are made, how payments are handled, when cancellations may apply, and what responsibilities each party has during the provision of the service.

These terms apply to all standard and one-off cleaning appointments, recurring arrangements, end-of-tenancy cleans, and any other cleaner service supplied by us unless we agree otherwise in writing. They form the legal agreement between you and Cleaners N1 and should be read together with any written quotation, booking confirmation, scope of work, or service notes relating to your appointment. If there is any inconsistency, the specific written booking details will take priority over these general terms.

In these terms, “we”, “us”, and “our” refer to Cleaners N1. “You” and “your” refer to the person or organisation booking the service or receiving it. References to “property” mean the premises where the work is carried out. References to “materials” include equipment, products, and consumables supplied by either party for the purpose of the cleaning appointment.

1. Booking Process

All bookings are subject to availability and acceptance by Cleaners N1. A request for a cleaning company appointment does not create a binding contract until we have confirmed the booking, either verbally or in writing. We may request details such as the property size, type of cleaning required, access arrangements, parking considerations, and any particular areas of concern so that we can assess the scope of work and allocate the appropriate time and team.

When you provide booking information, you must ensure it is complete and accurate. If the details supplied are incorrect or incomplete, the service may take longer than planned, may require additional charges, or may not be suitable for the original quotation. We reserve the right to adjust the price or amend the service scope where the property condition or task description differs materially from the information originally provided.

If a quote is given before the appointment, it will usually be based on the information you supply. A quote is an estimate unless expressly stated to be fixed. We may revise an estimate if the actual work required is greater than anticipated, including where the property is significantly larger, more cluttered, more soiled, or otherwise outside the normal assumptions for the quoted service. Any material change should be agreed before we continue the additional work whenever reasonably practicable.

2. Service Standards and Customer Responsibilities

We will provide a professional cleaning service UK customers can reasonably expect to be performed with due care and skill. However, the effectiveness of the service depends in part on access to the property, the condition of the premises, and the suitability of any products or equipment available. You agree to ensure that the property is reasonably prepared for cleaning and that any fragile, valuable, hazardous, or sensitive items are identified before work begins.

You are responsible for securing pets, ensuring safe access to all agreed areas, and removing items that should not be handled unless specifically included in the booking. Where we are asked to clean behind, under, or around objects, you acknowledge that moving those objects may carry a risk of minor disturbance or breakage, especially where items are unstable, poorly fixed, or already damaged. We are not responsible for pre-existing issues, including wear and tear, hidden defects, mould, loose fittings, or staining that cannot be removed without causing damage.

Where our staff reasonably believe that a task would create an unsafe working condition, violate health and safety requirements, or risk damage to the property or to persons, we may decline to perform that task. This includes work involving bodily fluids, sharps, chemical residues, infestations, structural hazards, or items that are excessively heavy, unstable, or contaminated. In such cases, the rest of the service may continue, or the appointment may be paused or ended at our discretion.

3. Payments

Unless otherwise agreed in writing, payment is due immediately upon completion of the service or in accordance with the invoice terms stated at the time of booking. For recurring cleaners service arrangements, payment may be collected on a scheduled basis. We accept payment methods communicated at the time of booking and may refuse cash or other methods where not approved in advance. Any bank charges, failed payment fees, or reasonable recovery costs caused by declined or reversed payments may be added to the amount due.

Prices may be stated inclusive or exclusive of VAT depending on the nature of the service and our tax status. If VAT applies, it will be shown separately where required. Promotional rates, discounted packages, and introductory offers are valid only for the period and conditions stated. We may withdraw or amend offers without notice for future bookings, though confirmed appointments will remain subject to the agreed price unless the booking terms allow otherwise.

If you fail to make payment when due, we may suspend future services, cancel any subsequent bookings, and recover outstanding amounts through lawful means. You will remain responsible for all sums properly due under the booking. Nothing in these terms prevents us from charging interest or statutory compensation where permitted by applicable UK law for late payment of business invoices, or from pursuing recovery through a court or debt collection process where necessary.

4. Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving notice within the cancellation period stated at the time of reservation. If no specific period is stated, a reasonable notice period will apply based on the type and length of the appointment. Short-notice cancellations may result in a cancellation charge to cover reserved staff time, travel costs, and lost opportunity. Repeated late cancellations may also affect our ability to accept future bookings.

If our team arrives and cannot gain access, or if the property is not ready for the agreed service, a waiting fee or call-out fee may apply. Examples include absence of keys, incorrect entry instructions, no electricity or water where required, unsafe conditions, or the property being significantly different from what was booked. If the delay becomes excessive, we may treat the appointment as cancelled by you and charge an appropriate fee.

If we must cancel or reschedule due to staff illness, transport disruption, adverse weather, equipment failure, or other events beyond our reasonable control, we will use reasonable efforts to offer an alternative time. We will not be liable for indirect losses arising from a cancellation or delay, provided we have acted reasonably and have not caused the issue through negligence or breach of contract. Your statutory rights remain unaffected.

5. Liability

We will exercise reasonable care and skill in providing each cleaning service UK assignment. If you consider that we have caused damage to your property, you must notify us as soon as reasonably possible and in any event within a reasonable period after discovery. Where appropriate, we may inspect the issue, request photographs, and consider whether the matter was caused by our team and whether it can be remedied, repaired, or compensated.

Our liability for loss or damage will be limited to the extent permitted by law. We are not responsible for any loss arising from your failure to disclose relevant information, from defects already present, from unsuitable instructions, or from items that are fragile, inadequately secured, or inherently prone to damage. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

To the fullest extent allowed by law, we will not be liable for business interruption, loss of profit, loss of opportunity, loss of data, or indirect or consequential losses. If liability is established, any compensation may be limited to the lesser of the amount paid for the specific service giving rise to the claim and the amount recoverable under our insurance, if any, subject always to legal requirements. This limitation is intended to be fair and proportionate to the nature of the service provided.

6. Waste Handling and Regulatory Compliance

Our services are delivered in accordance with applicable UK requirements relating to health, safety, and waste handling. If our work involves the removal of waste generated by the cleaning process, it will be handled responsibly and in line with the nature of the materials. You must tell us in advance if the job may produce unusual waste, contaminated items, sharps, sanitary waste, chemicals, or other materials requiring special handling, as additional arrangements may be necessary.

We do not undertake unlawful disposal of waste. You agree not to ask our staff to remove, carry, or discard items in a way that would breach environmental, licensing, or local authority requirements. Where waste transfer notes, permits, or specialist disposal arrangements are required by law, you are responsible for ensuring the correct framework is in place unless we have expressly agreed in writing to provide that element as part of the service.

Any chemicals, detergents, or cleaning materials supplied by you must be stored and used in a safe manner and must have suitable labelling where required. We may refuse to use products that appear unsafe, unlabelled, excessively strong, or incompatible with the surfaces to be cleaned. We are not responsible for damage arising from client-supplied products that are unsuitable for the relevant use or that were not disclosed to us before the appointment.

7. Complaints, Remedies, and Rework

If you are dissatisfied with any aspect of the service, you should notify us promptly so we can review the issue. Where a valid complaint is raised, our first approach will usually be to inspect the affected area and, if appropriate, arrange a reasonable re-clean or corrective action. Any rework is offered at our discretion and does not amount to an admission of liability unless required by law.

We will not be obliged to revisit areas that were not included in the original scope, that were not accessible, or that could not reasonably be cleaned due to pre-existing conditions. Some marks, odours, limescale, ingrained dirt, paint, rust, mould, or fabric damage may not be removable even with specialist effort. A cleaning result is not guaranteed to restore surfaces to a like-new condition.

Nothing in this section limits any remedy available to you under the Consumer Rights Act 2015 or other applicable UK consumer law where that legislation applies. These terms are intended to sit alongside, and not override, your non-excludable statutory rights. If any part of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

8. Changes to Terms and Governing Law

We may update these terms from time to time to reflect changes in our operations, legal obligations, pricing practices, or service standards. The version in force at the time of your booking will apply to that booking unless a later version is specifically agreed. Continued use of our services after a change is notified may constitute acceptance of the updated terms for future appointments.

These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Cleaners N1. They are designed to provide clarity, fairness, and a consistent framework for each cleaning company appointment, while protecting both parties’ rights and responsibilities under UK law. If any special arrangements are agreed for a particular job, those arrangements should be confirmed in writing and will apply in addition to these terms.